Ways to WOW Your Customers – part 2
According to the American Home Comfort Study, only 45% of homeowners said that their HVAC contractor made them feel comfortable about letting a stranger into their home. That means that 55% of people said they were uncomfortable with their HVAC contractor. Making a positive impression on homeowners will guarantee more referrals, and more positive online reviews. A few ways to put homeowners at ease are to have proper signage on your vehicles, making sure you’re clean and neat in appearance, and even taking a moment to call a homeowner when you’re on your way to the appointment. Home comfort means more than just a working HVAC system. Put your homeowners at ease by taking the extra steps necessary to calm their fears about letting strangers into their home. For more best practices and business training, visit edgetekhvac.com.